Failed Collection T&Cs

If you fail to collect an order without allowing plenty of time to alert us and food has been used to prepare your order, you may, at our sole discretion, be changed the full price of the order and no refund will be due to you.

We understand that unforseen circumstances happen, please contact us as soon as possible if you are unable to collect your order. Any outcomes to your order will be at the discression of our Parlour Managers and Directors.

You have the right to cancel an order by emailing myorder@joes-icecream.com until either:

  1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at our sole discretion, be charged the full price of the order and no refund will be due to you. In the unfortunate circumstance that the we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.